Cancellation & Refund Policy (Website)

1. Scope of the Policy

This policy applies to:

• Sports venue bookings
• Coaching sessions
• Training programs
• Tournaments and leagues
• Marketplace or service bookings
• Any other paid services offered through Athlete’s POV

Some services may have specific cancellation rules defined by partner venues or service providers.

2. Venue and Game Booking Cancellation

Users may cancel their bookings through the platform within the allowed cancellation period. Typical cancellation windows include:

The exact policy may vary depending on the venue or service provider.

If a user fails to attend a booking, the booking will be treated as a no-show and will not be eligible for a refund.

3. Rescheduling

Certain bookings may allow one reschedule request, subject to availability. Rescheduling must be requested before the cancellation deadline. Price differences between bookings may apply.

4. Events, Tournaments, and Leagues

For event-based bookings:

• Cancellations made 7 days or more before the event may be eligible for a partial refund.
• Cancellations made within 7 days of the event may not be refundable.

If an event is cancelled or postponed by the organizer or Athlete’s POV, users may receive:

• A full refund, or
• Platform credit for future events.

5. Subscription Services (If Applicable)

For any subscription services offered by Athlete’s POV:

• Users may cancel subscriptions at any time through their account settings.
• Cancellation will take effect at the end of the current billing cycle.
• No refunds will be issued for unused portions of a subscription period, unless required by law.

6. Accidental Purchases

If a user believes they have made an accidental purchase, they must contact Athlete’s POV support within 24 hours of the transaction. Refund eligibility will be determined based on whether the booking has already been used or accessed.

7. Service Disruptions or Complaints

Refunds may be considered in exceptional circumstances, including:

• Venue unavailable at the booked time
• Major facility issues preventing play
• Technical errors during booking
• Service not delivered as described

Each case will be reviewed individually by the Athlete’s POV support team.

8. Refund Processing

If a refund is approved:

• Refunds will be processed within 7–10 business days.
• Refunds will generally be issued to the original payment method.
• In some cases, refunds may be provided as Athlete’s POV platform credits.

Processing times may vary depending on payment providers and banks.

9. Third-Party Service Providers

Athlete’s POV connects users with independent venues, coaches, and sports service providers. While Athlete’s POV facilitates bookings and payments, certain cancellation and refund decisions may be determined by the venue or event organizer. Athlete’s POV will assist in resolving disputes where possible but may not be responsible for decisions made by third-party providers.

10. Fraud Prevention

Athlete’s POV reserves the right to deny refunds or cancel bookings in cases involving:

• Fraudulent transactions
• Abuse of refund policies
• Repeated misuse of the platform
• Violation of Athlete’s POV terms of service

11. How to Request a Refund

Users can initiate cancellation or refund requests by:

1. Logging into the Athlete’s POV app
2. Going to My Bookings
3. Selecting the relevant booking
4. Clicking Cancel Booking / Request Refund

Alternatively, users may contact support. Users should provide:

• Booking ID
• Date of booking
• Reason for cancellation or refund request

12. Policy Changes

Athlete’s POV reserves the right to update, modify, or replace this policy at any time. Policies can change without notice. Users are encouraged to review this page periodically.